Tuscana Resort is a self-catering resort. What does this mean?
Self-catering means there is no daily housekeeping. The condo is cleaned before the guest arrives and then after the guest’s departure. The condo is equipped with a starting kit which consists of toiletries, toilet paper, and dishwashing liquid for the first day. After the starter kit runs out, each guest is responsible for purchasing all other supplies they will be using during their stay.
Why do I need a security deposit and what options do I have?
At check in, the resort requires a security deposit from all guests. Our condos are privately owned and as a management company, the resort collects the security deposit to protect the contents of each unit for the owners. All of our guests have two options for the security deposit:
- The guest can choose a $300 authorization on a major credit card that is released after check-out, if there are no damages to the unit.
- Or our guest can purchase a one time, non refundable $39 property protection plan that will cover up to $1500 of incidental damages.
The authorization can only be done with a major credit card and it is not an actual charge but a hold placed on your credit limit. A debit card, will take up to 30 days to release the authorization.
What is the Short Stay housekeeping fee and when does it apply?
The cleaning fee applies to reservations of less than 5 nights. If you stay at least 5 nights or more the fee is waived for our guests as it is paid by the condo’s owner. Check your confirmation letter for more details.
Where can I buy extra supplies like paper towel, groceries, etc?
There is a Publix super market and a Walgreens pharmacy within half a mile from the resort for all the supplies you may need.
What time is check-in and check-out? Can I check in early? How late can I check-out?
Check-in is at 4pm and check-out is at 11am. If your assigned condo is ready prior to 4pm we can check you in after 2pm, but we cannot guarantee early check-ins prior to 4pm. If you would like to request a late check-out, you must contact the front desk to check for availability. A late check-out fee of $50 will incur.
I will be arriving after 9pm, how do I check-in?
Our front desk in open until 9pm (Desk now closes at 9:00PM) If you are arriving after hours, please contact the front desk for after hours instructions. You will need the code to open the lockbox under the portages. If you have any questions, you can dial 407-809-5219 and you will get live assistance 24/7. There is an emergency phone next to the box should you have any problems
Can I get attractions tickets at the resort?
We do not sell attractions tickets directly at the resort but we have partnered with Kissimmee Guest Services to provide tickets for all attractions in the area. Their phone number is 1-877-273-5636 or you can visit their website at www.kgstickets.com. Make sure you mention the promo code TUS for exclusive offers.
What is included in our condo?
All the condos are fully equipped with linen, towels and pillows for up to 4 guests in the 1 bedroom, up to 6 guests in the 2 bedroom, and up to 8 guests in the 3 bedroom.
The kitchen is fully equipped with cookware and cooking utensils to prepare a full meal. The kitchen is also equipped with flatware and glasses for up to 4 guests in the 1 bedroom, up to 6 guests in the 2 bedroom, and up to 8 guests in the 3 bedroom.
What types of beds are in each condo?
- Our 1 bedroom condo has one queen bed in the master bedroom and a sleeper sofa in the living room. The 1 bedroom sleeps up to 4 guests.
- Our 2 bedroom condo has one queen size bed in the master bedroom, one queen size bed in the second bedroom, and a sleeper sofa in the living room. The 2 bedroom sleeps up to 6 guests.
- Our 3 bedroom condo has one queen size bed in the master bedroom, one queen size bed in the second bedroom, two twin beds in the third bedroom and a sleeper sofa in the living room. The 3 bedroom sleeps up to 8 guest
All condos in the resort have the same bedding arrangements.
Are there any extra fees while I stay at Tuscana?
Tuscana Resort does not charge a resort fee and we offer free wired – internet access from your condo. Parking at the resort is also free and your nightly rate includes access to all of our amenities. We are now offering free wireless internet in the pool area.
Is there Internet access in the resort?
All condos have free wired high speed internet access. We also offer free wireless internet access in the pool area, and guests can also access the internet in our complementary business center open daily at the club house.
What is the smoking policy of the resort?
All of our rooms are non-smoking. Guests are allowed to smoke in the public outdoors areas and in the screened-in patios in the condos. Guests that smoke in the condos are charged a smoking fee to cover special cleaning.
How old is the resort?
Tuscana Resort was built in 2007. All buildings and the club house were completed at the time the resort opened in 2007.
What are the pool hours at Tuscana?
The regular pool hours are 5am-10pm every day. Our pool is seasonally heated. The pool is open all year round. Please keep in mind, if the outside temperature drops below 55F the pool temperature will drop.
Is Tuscana Resort Pet friendly?
We welcome pets at Tuscana Resort. There is a maximum of two pets per unit and the weight limit is 25 lbs. There is a one time, non-refundable $250 pet fee due at check-in.
What if I need a crib?
We offer pack and plays for rent at a nightly cost of $5. Please contact the resort to book your crib prior to arrival.
What is the best time to visit the resort?
It’s always a good time! The fall (Mid Aug- Mid Dec) is the best time to visit. After this the weather is cooling down and the number of guests in the parks decreases. This is also the perfect time to find the best deals. Check our Tuscana Specials page for the latest deals and offers .
Is there an ATM on property?
There is an ATM machine in the lobby for your convenience.
Are there safes in the condos?
At this time, we do not offer safes in the rooms or in the club house.
How do I get there?